PLEASE SUBMIT ORDERS ACCORDING TO THE INSTRUCTIONS BELOW FOR EACH LOCATION.
GREEN FIELDS MARKET CURBSIDE PICKUP PROGRAM: (McCusker’s Information is at bottom of this post)
DISCLAIMER: As we face product shortages and changes in availability at this time, you may end up with a brand of product you do not typically purchase in your order. Please be sure to read labels carefully in light of likely substitutions under these circumstances!
We have updated our curbside procedure for additional customer and staff safety at this time, and to allow time to process the high volume of orders with our limited staff. We appreciate your support and cooperation!
Order by 8 PM for NEXT DAY PICKUP OR DELIVERY. CUTOFF TIME IS FIRM. NO MODIFICATIONS TO ORDERS ACCEPTED AFTER 8PM. Green Fields Market Curbside is Monday through Friday ONLY. Orders placed on Friday will be available for pickup on Monday.
PLEASE USE EMAIL FOR PLACING ORDERS. pickup@franklincommunity.coop Please use the submission format below.
For order adjustments or follow-ups, please email pickup@franklincommunity.coop with your name/member number/contact info so that we can locate your order.
Orders will be available by 1PM the next day and will be available for pickup/delivery until 6PM. You will receive a confirmation email the morning of your pickup day. You will also receive an invoice email from Paypal prior to when pickup hours open (1PM) with directions to pay. (NB: invoices are sometimes delayed, and do not arrive until close to 1PM. Please keep checking!). You do NOT need to have a Paypal account in order to pay via Paypal–you may choose to ‘pay as guest’ and pay via credit/debit card instead when you receive your invoice, and follow the instructions contained in that email.
ALL CURBSIDE/DELIVERY ORDERS MUST BE PREPAID VIA PAYPAL
We are unable to process SNAP payments remotely for curbside orders at this time. Please call 413-325-4625 prior to placing an order to discuss alternate ordering options.
Orders are currently limited to 50 items. (one item = one specific type of item, i.e., three heads of lettuce = one item, because all of the heads of lettuce are the same item).
(If you require assistance with processing your payment via PayPal, or with placing an order, please call 413-325-4625)
DELIVERY RANGE is within the following radius: Bernardston, Colrain, Ashfield Lake, Conway, Deerfield, Montague, Gill, Greenfield, Turners Falls, Shelburne Falls. No delivery to Charlemont. Delivery is subcontracted via Halo Courier Service . Delivery rates: $6 for in-town Greenfield delivery, $10 for all other outlying towns.
WHEN YOU ARRIVE: Please call 413-325-8810. Please use front door only for curbside pickup! If you are unable to make it to the front door physically, please let us know and we will walk your delivery around for you.
REQUIRED INFORMATION FOR YOUR EMAILED ORDER: SEND EMAIL TO: pickup@franklincommunity.coop
Name (one name only per order)
Member Number (if you have one, you DO NOT NEED TO BE A MEMBER in order to use this service!)
Phone number
Address (If Selecting Delivery)
Email (if selecting delivery)
Store location (Green Fields or McCusker’s) [INCLUDE IN SUBJECT LINE]
SELECT:
curbside pickup
Delivery ($10)
Shopping list, include a second choice item, please group by department (dairy/frozen/produce/etc)
- Brand
- Item
- Size
- Quantity
- Second choice
Your tagged order will be placed on the sanitized table by the door, and you will pick it up.
UPDATE 5/28: chicken purchase limit lifted from 2 to 6 items for the time being -please be considerate of others when requesting or purchasing quantities. Pre-orders & cases are still not available due to supply availability.
Curbside pickup/delivery for McCusker’s remains UNCHANGED.
We are taking phone and email orders from 11am-1pm for next day pickup and delivery. Pickup time is 11-1 every day. Deliveries go out from 10-noon M-F only, so Friday delivery orders go out on Monday. We do not accept delivery orders on Saturday or Sunday, so consider a pickup instead! Call (413) 625-2548 and dial #0 to place your order by phone. Email: pickup@fcc.coop
WHEN YOU ARRIVE: CALL (413) 625-2548 and dial #0
*Provide your name. When we go to get your order, you leave your card on a sanitized surface (metal table or plastic tray) in front of the store, then stay back near (or inside) your car.
*We place your order on the clean surface, and take your card about 20ft away to process the payment.
*When we are done processing your card payment, I bleach the card and place it back on the sanitized surface next to your order.
*You can now take the food and your sanitized card, and we never needed to be near each other.
We will continue to do our best to fulfill your order in its entirety–please bear with us as we navigate product shortages, limits, and changes in supply chain during this challenging public health emergency. We remain committed to your safety, your satiety, and our collective sanity–let’s cooperate to keep one another healthy in all ways at this time!
We appreciate your support as we evolve this process to meet our obligations to both provide critical services to our community, and, to protect the safety and wellbeing of all of our community members, which includes our hardworking staff.