Curbside ordering is now Monday-Friday at Green Fields Market. Please see McCusker’s hours/instructions below the Green Fields Market instructions for more information about ordering from that location.
PLEASE SUBMIT ORDERS ACCORDING TO THE INSTRUCTIONS BELOW FOR EACH LOCATION.
GREEN FIELDS MARKET CURBSIDE PICKUP PROGRAM: (McCusker’s Information is at bottom of this post)
DISCLAIMER: As we face product shortages and changes in availability at this time, you may end up with a brand of product you do not typically purchase in your order. Please be sure to read labels carefully in light of likely substitutions under these circumstances!
Hello! We have made a few changes to our pick-up procedure starting 6/1. Please read the following carefully.
Your order will be available between 1:00 and 5:00PM.
Curbside pick-up is now being done at 170 Main St., a few doors to the right of Green Fields Market.
When you arrive to pick up your order please call in at this number: 413-834-8131. To help make the process go smoother please consider placing a sign with your name on your windshield.
Our staff will bring your order out to your car
IMPORTANT NOTE: We can now do EBT payments at curbside (not inside the store itself) when you come to pick up your order. Please indicate in your email when you submit your order that you will be using EBT.
As always, due to the volume of orders we receive it is not possible to contact you ahead of time to tell you if any items you requested are out of stock
Order by 8 PM for NEXT DAY PICKUP OR DELIVERY. CUTOFF TIME IS FIRM. NO MODIFICATIONS TO ORDERS ACCEPTED AFTER 8PM. Green Fields Market Curbside is Monday through Friday ONLY. Orders placed on Friday will be available for pickup on Monday.
PLEASE USE EMAIL FOR PLACING ORDERS. pickup@franklincommunity.coop Please use the submission format below.
For order adjustments or follow-ups, please email pickup@franklincommunity.coop with your name/member number/contact info so that we can locate your order.
Orders will be available by 1PM the next day and will be available for pickup/delivery until 5PM. You will receive a confirmation email the morning of your pickup day. You will also receive an invoice email from Paypal prior to when pickup hours open (1PM) with directions to pay. (NB: invoices are sometimes delayed, and do not arrive until close to 1PM. Please keep checking!). You do NOT need to have a Paypal account in order to pay via Paypal–you may choose to ‘pay as guest’ and pay via credit/debit card instead when you receive your invoice, and follow the instructions contained in that email.
ALL CURBSIDE/DELIVERY ORDERS MUST BE PREPAID VIA PAYPAL. Again, you do not need a Paypal account to pay this invoice–you may also select ‘pay as guest’ on the Paypal invoice site and pay via debit or credit card.
If this is not possible for you, please call 413-325-4625 to discuss alternatives.
Orders are currently limited to 50 items. (one item = one specific type of item, i.e., three heads of lettuce = one item, because all of the heads of lettuce are the same item).
(If you require assistance with processing your payment via PayPal, or with placing an order, please call 413-325-4625)
DELIVERY RANGE is within the following radius: Bernardston, Colrain, Ashfield Lake, Conway, Deerfield, Montague, Gill, Greenfield, Turners Falls, Shelburne Falls. No delivery to Charlemont. Delivery is subcontracted via Halo Courier Service . Delivery rates: $6 for in-town Greenfield delivery, $10 for all other outlying towns.
REQUIRED INFORMATION FOR YOUR EMAILED ORDER: SEND EMAIL TO: pickup@franklincommunity.coop
Name (one name only per order)
Member Number (if you have one, you DO NOT NEED TO BE A MEMBER in order to use this service!)
Phone number
Address (If Selecting Delivery)
Email (if selecting delivery)
Store location (Green Fields or McCusker’s) [INCLUDE IN SUBJECT LINE]
SELECT:
curbside pickup
Delivery ($10)
Shopping list, include a second choice item, please group by department (dairy/frozen/produce/etc)
- Brand
- Item
- Size
- Quantity
- Second choice
Your tagged order will be placed on the sanitized table by the door, and you will pick it up.
UPDATE 5/28: chicken purchase limit lifted from 2 to 6 items for the time being -please be considerate of others when requesting or purchasing quantities. Pre-orders & cases are still not available due to supply availability.
Curbside pickup/delivery for McCusker’s instructions:
We are taking phone orders from 10am-11am for next day pickup and delivery, and will accept email orders until 1pm. Pickup time is 10am-11am every day. Deliveries go out from 10-noon M-F only, so Friday delivery orders go out on Monday. We do not accept delivery orders on Saturday or Sunday, so consider a pickup instead! Call (413) 625-2548 and dial #0 to place your order by phone. Email: pickup@fcc.coop
WHEN YOU ARRIVE: CALL (413) 625-2548 and dial #0
*Provide your name. When we go to get your order, you leave your card on a sanitized surface (metal table or plastic tray) in front of the store, then stay back near (or inside) your car.
*We place your order on the clean surface, and take your card about 20ft away to process the payment.
*When we are done processing your card payment, I bleach the card and place it back on the sanitized surface next to your order.
*You can now take the food and your sanitized card, and we never needed to be near each other.
We will continue to do our best to fulfill your order in its entirety–please bear with us as we navigate product shortages, limits, and changes in supply chain during this challenging public health emergency. We remain committed to your safety, your satiety, and our collective sanity–let’s cooperate to keep one another healthy in all ways at this time!
We appreciate your support as we evolve this process to meet our obligations to both provide critical services to our community, and, to protect the safety and wellbeing of all of our community members, which includes our hardworking staff.